Purchase terms and data policy

Your purchase

ORDREL sells English-language digital tools and study reports. Prices are one-time amounts in USD, shown before you continue to Stripe. There is no subscription. The final payable amount is shown at checkout.

Your organization may edit and use purchased files internally, including its own reports and improvement work. Do not resell, redistribute or publish the blank templates, or claim ownership of ORDREL branding. You retain rights to your own data.

Tools support structured decisions. They do not provide certification, a professional process audit, legal or safety advice, guaranteed savings or a proven root-cause diagnosis. Check results against your process and local requirements before making changes.

Formats and delivery

Each product page lists the files included. Workbook calculations and package integrity have been tested programmatically; Excel desktop and Power BI Desktop behavior have not been independently certified. No Microsoft license or live equipment integration is included. Other editors may change Word layouts.

After Stripe confirms payment, use Order access to retrieve your files. Save your private recovery code before paying; an available browser cookie also helps you return. When automatic email delivery is available at checkout, ORDREL sends purchase and access instructions to the email address entered at Stripe. You can request new access links from Order access using that email. Email access links work once; purchase links expire after 7 days and requested recovery links after 1 hour. Older orders and orders placed while email delivery is unavailable can still be recovered using their saved code or browser. Contact support if neither is available.

Study reports include a self-contained HTML file, a JSON snapshot and CSV data and action-plan files. Open the HTML file in a browser and use Print → Save as PDF. Each purchase covers one submitted snapshot and its report version. Redownloading that report and correcting a generation defect do not require another purchase; a new study or changed input is a new report.

Download links last 10 minutes. A valid order can obtain new links. A full refund or dispute disables future downloads. Files already downloaded cannot be recalled.

Refunds and support

If a product does not meet your needs, request a refund within 14 days of purchase through Order access or support. We offer a full refund within that window. Report broken delivery or a generation defect whenever you find it so we can repair it or arrange a refund. Your applicable statutory rights are unaffected.

Requests are reviewed manually; submitting the form does not instantly issue a refund. Approved refunds are processed through Stripe to the original payment method. Bank processing times vary. Do not send card numbers, passwords, recovery codes or workplace secrets by email.

Seller and support brand: ORDREL.
support@ordrel.io

Data and privacy

The free tools keep worksheet inputs in your current browser page and create downloads on your device. Save your study before leaving. Anonymous usage counts are collected as described below. They do not include your study inputs or persistent visitor identifiers. Hosting infrastructure may process technical request information such as IP addresses and URLs.

On the decision-report page, opening a study and reviewing readiness happen locally. When you choose to continue to checkout, your study, observations, exclusions, review statements and scenario assumption are submitted to ORDREL and stored privately with the pending order so the same report can be delivered and recovered. This happens before payment and can remain if you abandon checkout. Submit only information you are authorized to use, without personal, patient or confidential workplace data.

Order records contain product, amount, payment identifiers, status, hashed recovery code, download counts and any refund request. For orders with email delivery, ORDREL also stores an encrypted checkout email address, a hash used for lookup, encrypted outgoing messages and delivery-attempt status. Microsoft 365 processes transactional emails. No marketing signup is created. Microsoft acceptance does not guarantee inbox delivery; check your junk folder if a message is missing. ORDREL does not store payment-card details. Stripe handles payment information under its own privacy policy. The report generator uses defined calculations and rules; study data is not sent to an AI provider.

Anyone holding your recovery code, an unused email access link or a valid download link can access the associated files. Keep them private. Opening an email access link creates a secure order-access cookie lasting up to 30 days; your saved recovery code remains valid. Generated download links can appear in hosting request logs. Contact support about data access, correction or deletion. Deleting a stored report can remove future recovery; transaction records may need to be retained for accounting, dispute handling or applicable obligations.

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