A clear answer.
A useful next step.

Plan the next shift with Staffing. Find the largest recurring losses with Pareto. Investigate a possible cause with Fishbone or 5 Whys. Build a business case with Value. Open a fictional sample first, then replace it with your observations. Core Lean tool calculations and on-screen results are free. Verified Free accounts include 3 successful Safety cases and, separately, 3 successful Waste Opportunities over the lifetime of the account. Drafts and previews do not consume successful completions.

Learn, the Operations Map and this help center are available in English, Spanish, Brazilian Portuguese, Simplified Chinese, German, French and Italian. Use the header selector to choose a language. Some native tool, account and newer workspace content is still being localized. Purchased files, checkout and Order access currently remain in English. Your own project text is never translated automatically.

The Learn section explains the methods and the questions behind the tools. Start with the practical Lean guide, then apply a tool to a small, clearly defined problem. Keep observations separate from assumptions, involve the people doing the work and give each next action an owner and review date.

Use the tool’s Save controls and give the project a name. Device copies stay in this browser; My work holds up to 40 named device copies. Sign in to save private account copies: 20 with Free or 100 with Plus and Teams per active planner. Account saves are manual. Save again after making changes.

Open My work and check both “On this device” and “In my account”. Device copies need the same browser, device and website address; clearing browser data can remove them. For account copies, use the same sign-in method as before. If you have a downloaded project file, use the tool’s Open/import control. File imports are free.

Exports from web tools require an active Plus or Teams subscription, including the CSV, project file, image and Print/PDF options offered by each tool. Sign in to the paying account and connect to the internet so membership can be verified. Core Lean tool calculations, on-screen results and saving still work without a paid plan. Purchased editable files have separate rights.

Complete a Time Study and review the observations, exclusions and assumptions. Follow the Decision Report option and review the data-submission consent before continuing. New reports are included with Plus and Teams. A report supports your review; it is not proof of improvement. Recover an older one-time report purchase through Order access.

In My work, select a saved-work source, then open “Prepare a weekly review report”. Choose up to 12 projects and review open actions, owners and due dates. On-screen counts are free; HTML/PDF and action CSV downloads require Plus or Teams. This is a current snapshot. Meeting notes in the review do not update the source projects.

Free includes core calculations and 20 private account projects. Plus is $9.99/month or $99/year: 100 projects, web exports, Decision Reports and weekly review downloads. Teams is $49.99/month or $499/year for five planners including the owner. Teams shares Coverage; Lean projects stay private. Prices are in USD. Annual plans charge the full year upfront. Shop files are separate one-time purchases. Verified Free accounts include 3 successful Safety cases and, separately, 3 successful Waste Opportunities over the lifetime of the account. Drafts and previews do not consume successful completions. Plus: Continue using Safety Intelligence and Waste Opportunity Intelligence after your included free uses. Continued Safety and Waste Intelligence for active Teams planners, plus shared Coverage planning. Safety cases and Waste records stay private to each account. Saved Safety and Waste work remains available.

Open Membership & billing in your Coverage workspace to manage the subscription. Cancellation takes effect at the end of the paid period. Your existing private projects remain available to read, edit and delete; new saves follow the Free account limit. Paid exports and invited Coverage access end with paid access. Purchased files remain yours under their license.

Open Order access and enter the private recovery code saved before checkout. Or choose “Email me an access link” and use your checkout email. Email recovery applies to orders with automatic email delivery; older orders need the saved code or support. Download links expire after 10 minutes—check the order again for new links. Never email your private recovery code or card details.

Check the product page for the included formats before buying. Workbooks use .xlsx and documents use .docx; a compatible spreadsheet or document editor is required. Files are in English. Layout and formulas may behave differently between editors. ORDREL does not claim verified compatibility with every Office version. A purchased file can be edited, printed and exported within your editor without a web membership.

You can request a full refund within 14 days of a one-time file purchase through Order access or support. Include the order reference and purchase email. Requests are reviewed; this page cannot approve a refund. Subscription cancellation is separate and is not an automatic refund.

Use the sign-in control at the top right and the same method you used before. Email/password and ChatGPT sign-in can create separate accounts; matching email addresses do not automatically link them. Check the current account before looking for saved work or paid exports. For a password problem, use the recovery option in the sign-in flow.

Refresh the page, check your sign-in and select a workspace if one is available. Do not clear browser storage as a first fix: it can remove device projects. If the error remains, contact support with the page address, exact error, browser and a screenshot with private details removed. The guide cannot inspect your account or change workspace access.

Device projects stay in this browser. Choosing account save sends that project to your private account. Decision Reports require explicit submission of the selected study data. This help search and automated guide run in your browser; questions are not submitted to a chat service or saved by the guide. Avoid passwords, payment details and sensitive personal information.